Returns & Exchanges

At HiBy, we stand behind the quality of our high-fidelity audio products and offer a 30-day satisfaction guarantee for all purchases. If you are not completely satisfied with your audio experience, you may return your item in its original packaging for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack your HiBy device in its original retail box, ensuring all accessories, cables, and manuals are included to avoid restocking fees.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Receive Refund or Exchange

Once our technical team inspects the returned unit, we will process your refund to the original payment method or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing