Frequently Asked Questions

Everything you need to know about your HiBy experience.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and in unused condition to qualify for a full refund.

How can I track my shipment?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery dates will be calculated at checkout based on your specific location.

Is my personal information secure?

Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure that your personal and financial data is protected at all times.